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Re-Balance Privacy Policy
Summary
We respect your privacy. We use your information to provide our service and to improve the quality of our service. We never sell any of your personal information, and we never will.
Information that we Collect
We gather the following types of information about you:
Information you give us
When you enter information into our website, we will usually store it. We use this information primarily to fulfil our obligations to you as a customer, but we also use it to improve customer service and to improve our marketing.
Automatically collected information
When you visit our website, we automatically collect your computer's IP address and details of your web browser. We use this information primarily to understand how customers use our website and where they came from. This helps to improve customer service and to optimise our marketing campaigns.
Email and customer service records of communication with you
We keep a record of communication with our customers in order that we can improve our customer service.
Cookies
The Re-Balance website uses session cookies, which are automatically destroyed when your browser is closed.
Clear gifs, web beacons, web bugs
These are tiny images which we use in our emails to let us know when they have been read by the recipient. This allows us to understand the effectiveness of our marketing campaigns and customer service.
Information we Send You
Newsletter Emails
We send our customers regular emails in order to keep them up to date with developments. You may choose not to receive these emails at any time by unsubscribing.
Personal emails
Sometimes we will send you an email if there has been a problem with our service or we think you experienced a technical problem of some kind. You may not opt out of these emails as they are necessary for us to fulfil our obligations to you as a customer.
Service announcements
On very rare occasions it is necessary to send out a service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. You may not opt out of these emails.
Sharing of Information
We only disclose personal information where it is necessary to fulfil our obligations to you as our customer. We never sell any of your personal information, and we never will.
Sometimes we may be required by law to disclose your personal information, for example if it is necessary to comply with a current judicial proceeding, court order, police investigation, or any other legal process.
Aggregate information
We may release aggregated information and statistics to shareholders and other third parties. This information is not linked to any personally identifiable data.
Business transactions
In the event that Re-Balance goes through a business transition, such as a merger, acquisition by another company, or a sale of a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
How we Protect your Information
We restrict the use of personal information within our organisation, as follows:
- Employees are only permitted access to the minimum information necessary to fulfil their task
- Employees must use password protected screen savers when they leave their desk
- The servers that store personally identifiable information are in a secure environment, in a locked facility
- We have a separate waste disposal process for any paperwork that holds personal information to ensure its destruction
How to Make Changes to your Personal Information
You may make changes at any time by contacting us.